Massage Heights Shawnessy Village

Be extremely careful before signing up for their membership programs — in my experience, the information you receive at sign-up does not match the actual policies. I was clearly told I could cancel after my third payment. But when I tried to cancel, I was suddenly told I had to finish the entire payment schedule. When I went in to discuss the issue, the receptionist told me that management had changed and they had “updated the policies.” That still doesn’t explain why the program was promoted as flexible when the real policy is rigid. Customers should not be misled about cancellation terms. The massage sessions were just as inconsistent: • My first therapist was excellent — and then I found out he no longer worked there. • The next therapist ignored my request for a deep tissue massage even after I explained my back issues. • The following month, the same therapist gave a noticeably tired and underwhelming session, yawning repeatedly throughout the massage. It felt unprofessional and made the whole experience uncomfortable. • My third therapist was better, but the session ended early. Only afterward was I informed that their “60-minute massage” includes only 50 minutes of hands-on time, with the remaining time meant for talking and changing. This was never communicated upfront, and most other clinics provide the full session you pay for. Between the policy changes, the lack of transparency, and the unpredictable service quality, I cannot recommend this place. If you’re considering booking, think twice — and make sure you get every detail in writing, because what you’re told at sign-up may not reflect what actually happens later.

One of the best massage experiences I've had 💯 Booked a couples massage for my wife & I, and we felt welcomed and well taken care of by the front staff and the therapist. My therapist Seth (Sach Van Tran) was marvelous providing me ample comfort, warmth while he worked on me. They also provided aftercare instructions for the tight muscles and recommendations for future treatments. Highly recommend to anyone looking for a great experience!

I tried a few massage places before finding Massage Heights Shawnessy and haven’t been anywhere else since! The ambiance is great, staff is very friendly, and my regular therapist, Wimzee is absolute magic!

My sciatic pain got worse with my pregnancy, an d I was looking for a prenatal massage. I tried a few at different places, but Massage Heights is definitely my favorite! Everyone is very professional, and the atmosphere and interior are amazing that made me feel I'm in a luxury spa. Hospicia is a top-notch as her pressure and everything was spot on!!!!! I also love the membership system which I can enjoy luxury "me" time with such an affordable price. I recommend this place to my husband who has physical work and goes to the gym regularly. He also loved the atmosphere and the service, and purchased a membership. I definitely recommend this place to anyone and get a membership!!!!! You won't regret it 👌

Adelina is a fantastic therapist here at Shawnessy Massage Heights. I’ve been seeing her for five years and have followed her to this location! She never fails to give her clients an incredible massage, focusing on their health and well-being with great advice for taking care of ourselves. She truly cares about her clients and remembers personal details about us. I never fail to feel both relaxed, healed and uplifted when I visit Adelina!