Massage Heights Crowfoot

I have gone to this location about 5 times before and always had positive experiences but this time was different. My masseuse was very good- although he only gave me a 75 minute massage when I had booked a 90 minute treatment. When I told the front desk this, the two staff people told me that it was 80 minutes hands on, leaving 5 minutes before and after. I had never experienced that before. Also I was 5 minutes late, and had phoned to tell them. But still, it was a 75 minute treatment. In addition, I had been quoted $129 over the phone for a 90 minute massage and was charged $200 (the non-member rate). The fact that there was no polite apology for either of these issues was very disappointing. They even looked up my history telling g me I had been there before and that was the price I had paid. Honestly, with the amount of information I deal with on a daily basis, I did not remember this and simply went with the quoted price over the phone. So sadly, with the poor treatment from the front desk staff I won’t go there again. The masseuses are great but the people who worked at the desk were sharp in their attitude which I do not appreciate given the fact that I am a repeat customer.

First, they emailed me saying they need me to come in 15 minutes proper to my appointment to accommodate OTHER appointments. I let that one slide. When I walked in a few minutes to my appointment time, I felt very rushed. As I was taking off my shoes, she mentioned we only have 2 minutes left and need to get everything done- not a great relaxing start. The masseuse was very kind, and I won’t take that away. I mentioned at first I just want to work on my upper back as that’s been giving me issues. She maybe spent approximately 20 minutes on my upper back. When she kept massaging my arms and legs, I mentioned AGAIN just to concentrate on my upper back. I was turned over, and when she started working on my legs again, I asked her to please concentrate on my upper back to which she felt the need to finish my legs. She spent a bit of time on my traps to which she then felt the need to massage my arms again. I am EXTREMELY disappointed as this is out of pocket money as I do not have insurance. She gave me the first time appointment charge which slightly helped and then asked if I wanted to book another appointment (hoping it would be discounted or something else offered for another appointment) but I clarified it would still be full price. I then received a text stating that she charged me the wrong price still. I am still in disbelief that this was my experience and nothing was done correctly all the way to the payment. I truly hope no one else goes through what I went through especially because this was not a cheap visit.

Best customer service from staff ‘Shev’ were too professional and kind, he answered all my questions and my therapist Sewani she was so helpful as she explained everything through out our session and helped me with some water after my session and provided me with some stretching exercises to help me with my lower back pain, it’s always a good thing to have a massage therapist at least once a month.

Best massage ever! Marbelis is professional, caring, and incredibly skilled. Highly recommend, she has a magic touch that melts away tension.

I wasn’t thrilled. For the very expensive price of almost $160 for 90 minutes. I expect 90 minutes and it was almost 15 minutes short. When I asked the front desk she actually said they leave five minutes on either side so an hour massage is only 50 minutes, etc. I was disappointed in that. Then i should take my minutes divide by 160 and only pay 75 mins. That would seem fair no? I have had lots of massages never have i heard if this on purpose short change of time. Also, during my massage apparently the staff room was next-door (Lynn said to me that it was the staff room) and all I could hear was loud chattering and laughing almost the whole entire time. Now, while I’m very happy that people are having a good time, It was extremely noisy. Not the time or place. Poor mannerisms during a what was supposed to be relaxing, peaceful experience. I could hear the whole entire conversation, so my $160 massage was not only short changed for time, but it wasn’t relaxing. I was disappointed and I won’t be back for that kind of money.